Refund policy
Return & Refund Policy
Last updated: August 1, 2026
At goodvero, customer satisfaction is our priority. We want you to have a confident and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following requirements:
- The item must be unused and in the same condition as received.
- The item must be in its original packaging.
- All original tags, accessories, and included items must be returned.
- Proof of purchase or order confirmation is required.
To request a return, please contact our customer service team:
Please include your order number and the reason for your return.
Items returned without prior approval will not be accepted.
Return Process
To start a return:
- Contact us at shopsav45@outlook.com with your order details.
- Our customer service team will review your request.
- If approved, we will provide return instructions.
- Ship the item back according to the provided instructions.
- Once we receive and inspect the returned item, we will process your refund or replacement.
Damaged, Defective, or Incorrect Items
Please inspect your order after receiving it.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
We will review the issue and provide an appropriate solution, such as a replacement or refund.
Return Shipping Costs
- If the return is caused by our error, including defective, damaged, or incorrect items, goodvero will cover the return shipping costs.
- If the return is requested due to personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping costs.
Original shipping fees are non-refundable unless the return is caused by an error on our part.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your refund is approved:
- The refund will be issued to your original payment method.
- Refund processing usually takes 3-10 business days.
Please note that your bank or payment provider may require additional time to process and display the refund.
If you have not received your refund after the processing period, please contact us:
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products caused by customer handling
- Personalized or customized products
- Final sale items
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before sending the item back.
Exchanges
If you need to exchange an item, please contact our customer support team first.
The fastest way to receive a replacement is to return your original item following our return process and place a new order after your return has been approved.
Contact Us
If you have any questions about returns or refunds, please contact us:
Store Name: goodvero
Website:
https://goodvero.shop/
Email:
shopsav45@outlook.com